Position title: Senior Customer Service Representative – HSIO
Reporting to: Customer Service Manager
The top priorities of this position will be customer advocacy, to be the voice of the customer into the organization as well as the voice of Amphenol out to the customer, enter orders and quotes into the MRP system, interface and build relationships with external customers and provide customer support to Product Managers, Product Specialists and other internal staff. The ideal candidate will possess excellent verbal and written English skills and have a team player attitude. The capacity to learn will also be a major factor. Due to the nature of this position an outgoing, people-oriented person who can work under pressure would be best suited. A detailed oriented individual is also required. Performance will be measured based on established annual objectives, and as applicable, feedback from territory managers (salespeople) and customers. May occasionally require working from home after hours using provided laptop computer for order entry during peak periods. Opportunities for advancement and growth could be to product specialist or account manager.
Roles & Responsibilities:
- Answering telephones, talking with internal and external customers
- Preparing Quote, coordinate PCN with customers, forecast analysis and preparing book-to-ship estimates
- Organizing and responding to email RFQ enquiries, orders and technical requests
- Technical support and pricing management
- Working with product managers, regional sales managers, and internal and external customers
- Analyzing customer forecasts and work closely with planning and sourcing teams
- Other related duties as required.
Aspect of Position:
- Challenge of making the order budget each month
- Satisfaction gained from meeting customer needs
- Challenge keeping up with telephone calls and paperwork
Qualifications:
- Post-secondary education (Business or Technical degree/diploma)
- 7+ years customer service experience
- High proficiency with desktop operating systems
- Microsoft Office computer experience
- Organizational skills
- Strong communication skills
- Excellent command of the English language
Desired to Have:
- Knowledge of networking, cloud computing and storage industries and /or electrical component industries
- Solid Microsoft Excel skills
- Experience with CRM, MRP and/or ERP systems
- Ability/desire to grow into a leadership position
Why Work for Us?
- Competitive pay
- Progressive employee incentive plans
- Excellent benefits coverage, including health, dental, vision & travellers’ insurance
- Health Care Spending account
- Company pension plan
- Amazing people to work with
- Challenging projects to sink your teeth into
- A flat and transparent organizational culture
- Talent development – we invest in your growth!
- Company Recreation Club offering fun draws with exciting prizes, summer BBQs, holiday parties & more!
Come join the Amphenol family!
Amphenol Canada is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity you should advise Amphenol, in a timely fashion, of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.